Communication

Communication is the glue that sticks organisations and people together.  Without it you have conflict, wasted effort, disengagement, misinformation, missed opportunities and a host of other issues and dysfunctions.  Without appropriate and timely information, staff struggle to take responsibility; with it they struggle not to.  No one is immune to poor communication; it is a common malaise among staff and yet little is done to combat this organisational cancer.  Maybe it is time for you to look at improving communication in your organisation.

Amalgam has a number of services to help you improve communication between teams, individuals and across the organisation.  Below are some of the services we offer.

Communication Coaching:  At Amalgam we have coached numerous people to enhance their communication skills.  Regardless of position, good communication skills are essential to good performance.

Customer Service Training:  Communication touches many other areas of staff and management performance and can be integrated into other areas accordingly.  Below are some of the areas we can cover to enhance communication in your organisation.

  • Communicating Over the Phone
  • Questioning and Listening Skills
  • Building Rapport
  • Skills to Influence and Persuade
  • Body Language
  • Presentation Skills
  • Communicating in Meetings

Sample Case Study for Sales: The CEO of an insurance company was receiving weekly complaints from insurance brokers regarding the company’s underwriting team.  Brokers complained the people were difficult to deal with, inflexible and arrogant.  This was a tricky situation because the underwriters were following policy and operating within guidelines.  On further investigation it became apparent that the issue was not with the underwriters technical skills but in the perception the brokers had of them due to poor communication.

Amalgam conducted workshops to look at ways the underwriters could communicate more effectively.  Starting with the brokers very negative comments, the underwriters were able to use this constructively to create better communication strategies.  The team began to listen better, demonstrate empathy and provide more information when explaining decisions.  This resulted in the brokers perception of the team being greatly enhanced and had an immediate effect.   After a three month period, the CEO reported to Amalgam that he had not received any complaints but instead had only received compliments even from some of their most difficult customers!

What Our Clients Say:  I just wanted to thank you formally for all your assistance with putting our Company Values sessions together.  I got quite excited this morning at the content and also the effective methods we are using to deliver our messages.  This would not have been possible without your expert assistance.”  -  Martin Fox, Head of Operations, AA Insurance (Winner JRA Best Places to Work 2011)