Dr Ben Ambridge blows away commonly held beliefs about our brains and psychology, in turn revealing how poorly we test for truth. How do you rate? Read my summary of his presentation and the reason this is...
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Category Archives: Uncategorized
How To Infuriate & Alienate Your Customers
Recently I received incredibly bad customer service from a well-known retailer and thought “wow, these guys could re-write the book on how to destroy customer loyalty.” It also occurred to me their blunders could serve as an...
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When Work Becomes A Battlefield
What do you do when people at work are in conflict, not working as a team or even going out of their way to make work life a misery? A sales manager friend of mine was faced...
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