About: GeoffWake

Recently I received incredibly bad customer service from a well-known retailer and thought “wow, these guys could re-write the book on how to destroy customer loyalty.”  It also occurred to me their blunders could serve as an...

What do you do when people at work are in conflict, not working as a team or even going out of their way to make work life a misery?  A sales manager friend of mine was faced...